Terms of Use


Saunier Duval appreciates your visit to this Website and your interest in our company and our products. Please find below important legal notes on the use of this Website.

This website is provided by Vaillant Group International GmbH, Berghauser Str. 40, 42859 Remscheid, Germany (“Saunier Duval“ or “we”). Any use of this website (“Saunier Duval Website”), is subject to these Terms of Use. These Terms of Use may be amended, modified or replaced by other terms and conditions, e.g. for the purchase of products and services. In accessing or using the Saunier Duval Website these Terms of Use are accepted in their then current version.

This website has been created with utmost care. However, we cannot assume any liability or guarantee for the timeliness, accuracy and completeness of the information and data provided. We reserve the right to change or amend the information and data provided at any time and without prior notice. We may stop the operation of the Saunier Duval Website as well as the services provided on it in full or in part at any time. Due to the nature of the internet and computer systems, we cannot accept any liability for the continuous availability of the Saunier Duval Website.

Products, Services

We provide on this website information on products and services which might not be available in certain countries. We do not warrant that products and services shown on this website are also available in your country. For a list of all the Saunier Duval products and services available in your country, please go to the Saunier Duval homepage for your country; direct access is provided on the homepage under the heading "Choose your country". Trademarks that are used for certain products may deviate in certain countries from those shown on this website. Some of the products and services shown on the Saunier Duval Website might either not or with various restrictions be admitted in other countries for the sale or use by state authorities. Please ask your local Saunier Duval dealer for information on the products and services available in your country.


Insofar as any information, software or documentation is made available at no cost, any liability for defects as to quality or title of the information, software and documentation especially in relation to the correctness or absence of defects or the absence of claims or third party rights or in relation to completeness and/or fitness for purpose are excluded except for cases involving wilful misconduct or fraud.

In all other respect, any liability of us is excluded unless required by law, e.g. under the Act on Product Liability or in cases of wilful misconduct, gross negligence, personal injury or death, failure to meet guaranteed characteristics, fraudulent concealment of a defect or in case of breach of fundamental contractual obligations. The damages in case of breach of fundamental contractual obligations is limited to the contract-typical, foreseeable damage if there is no wilful misconduct or gross negligence.

Although we make every endeavour to keep the Saunier Duval Website free from viruses, we cannot make any guarantee that it is virus-free. The User shall, for its own protection, take the necessary steps to ensure appropriate security measures and shall utilize a virus scanner before downloading any information, software or documentation.

The provisions above do not intend nor imply any changes to the burden of proof to the User's disadvantage.


The Saunier Duval Website may contain hyperlinks to the web pages of third parties. We shall have no liability for the contents of such web pages and does not make representations about or endorse such web pages or their contents as its own, as we do not control the information on such web pages and is not responsible for the contents and information given thereon. The use of such web pages shall be at the sole risk of the User.


The contents of this website are protected by copyright of Vaillant Group International GmbH, Berghauser Str. 40 D-42859 Remscheid, Germany or any other company of the Vaillant Group. Vaillant Group means Vaillant GmbH, Berghauser Str. 40 D-42859 Remscheid, Germany and its affiliated companies, according to Sec. 15 AktG.

All texts, pictures, graphics, audio, video and animation files, brand names and other contents of this website are subject to the copyright and laws for the protection of intellectual property. You may not change, copy, distribute, sell, rent, use, supplement or utilize in another manner without prior written approval. In case of an approval any copy of the content of the Saunier Duval Website or of a part of it must bear the following copyright notice "© [Year] Vaillant Group International GmbH, Remscheid. All rights reserved.“

You can however for your private, non-commercial use read, copy, print out and store any material which is published on this website. Changes in the contents of the website are explicitly excluded from this.

Press releases as well as other documents, photographs and graphics which are identified as released for publishing can be used for press publications under the condition that the following copyright notice is attached: “© [Year] Vaillant Group International GmbH, Remscheid, Germany. All rights reserved.”

Reprinting is free of charge, however, we request a copy for our files.

If you want to use material from our website for other purposes, please contact us:


Unless otherwise specified, all company logos, trademarks, emblems and product designations used on the Saunier Duval Website are protected by trademark law. They are our intellectual property of Vaillant GmbH, 42859 Remscheid, Germany or its affiliated companies. Any unauthorized use or abuse of these trademarks is expressly prohibited and constitutes a violation of trademark law, copyright law, other intellectual property rights or unfair competition law.

Data Privacy Protection

For collection, use and processing of personally identifiable data of the User of the Protherm Website, we shall comply with applicable laws on data privacy protection. Please also read our information on data protection.


These Terms of Use shall be governed by and construed in accordance the laws of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction shall be Remscheid if the User is a merchant in terms of the German Commercial Code (Handelsgesetzbuch).

Should any provision of these Terms of Use be or become invalid, this shall not affect the validity of the remaining provisions.


We appreciate if you contact us. However, we would like to point out, that we may, without charge, use any ideas or proposals contained in your article for the development, improvement and sale of our products.